1. Acceptance of Terms

By accessing or using NexaMart, you agree to be bound by these Terms of Service. If you do not agree with these terms, you may not use the platform.

2. Platform Description

NexaMart is a multi-vendor marketplace that allows customers to purchase products and services from independent sellers. Delivery services may be provided by independent riders.

3. User Accounts

Users must create an account to access certain features. You agree to provide accurate information and maintain the confidentiality of your login credentials.

4. Marketplace Transactions

NexaMart facilitates transactions between buyers and sellers but does not directly sell products listed by sellers on the platform.

5. Payments

Payments may be processed through third-party providers. NexaMart may provide wallet functionality for storing balances and processing payouts.

6. Order Fulfillment

Sellers are responsible for product accuracy, quality, and fulfillment of orders. Riders are responsible for completing assigned deliveries.

7. Order Cancellation

Orders may be cancelled due to payment failure, seller unavailability, or violation of platform policies. Refunds may be issued depending on the stage of the order.

8. Disputes

Users may raise disputes for incorrect orders, delivery issues, or product concerns. NexaMart may review disputes and determine appropriate resolutions.

9. Prohibited Activities

• Fraud or deceptive activity
• Harassment of other users
• Bypassing platform payment systems
• Abuse of messaging or reporting tools

10. Platform Fees

NexaMart may charge service fees, delivery fees, or seller commissions for transactions conducted on the platform.

11. Account Suspension

NexaMart reserves the right to suspend or terminate accounts that violate these Terms or pose security risks.

12. Limitation of Liability

NexaMart is not liable for seller product defects, delivery delays, or third-party payment failures.

13. Changes to Terms

These Terms may be updated periodically. Continued use of the platform indicates acceptance of the updated terms.

14. Contact

For legal inquiries:
support@shopnexamart.com